Viking Client Services: Why Values Matter in an Industry Like Ours

For half a century, Viking Client Services has done good work in a tough industry. We lead our industry with a process that works, with people that care, and a culture that leads.

If you search for Viking Client Services online, you’ll find websites that say things about us like “Viking Client Services is a scam!” and “Viking Client Services is committing fraud.” Google reviews will say things like Viking workers are negligent and unprofessional. They claim that Viking is scamming people out of money for debts that aren't theirs. Certain law firms are out there trying to target people who wish to complain about us and try to help them fight against our debt collection efforts.


But the negativity and these bad online reviews come from a minority of our customers. Less than 1% actually. More than 99% of our customers offer us feedback about our work that reflects the values that have driven this company for nearly half a century.

Viking Client Services started in 1969 and is a privately held recovery, claims management, and payment processing company. Since the day we opened our doors, we have been committed to people and committed to good, leading our industry in setting the standards for compliance, technology, and strategy.

Compliance isn’t just about legal responsibilities. It’s about ethics in business. It’s about keeping standards in place that direct us each and every day. We keep to the strictest standards in place for our processes and people, making sure that all of the information we receive is accurate and relevant.

Sometimes one of the rental car companies we work with will get it wrong. Sometimes they will ask us to pursue debts on their behalf from a customer who didn’t actually cause damage to a rental car. In these situations, we work closely with the customer to make sure their voice is heard and they aren’t paying any money to a claim that isn’t their responsibility.

The point is this: debt collection has never and will never be done without our values leading the way. Whether with the technology we use to help us manage information and processes or the strategies we employ to help us cut out waste and keep our clients’ needs front and center, we are a values-based, values-driven company.

To learn more about how Viking Client Services does good work in a tough industry, with
our values leading the way, read more of our blog or find out more about us.