Did you get a letter from Viking Billing Service?

If you received a phone call or a letter from Viking Billing Service, don’t panic. It doesn’t mean you’ve been sent to collections or that there is a bounty on your head. It means that there is an damage claim that needs to be resolved. As you seek to get this taken care of, there are some things to know and some questions to ask.

Who is Viking Billing Service?


Viking Billing is a division of Viking Client Services. We have been in business for 50 years, remaining committed to people and committed to good in each transaction. As you work with Viking Billing Service to resolve any issues, we are confident you’ll discover a company of integrity and service.

Did you rent a car recently?


If Viking is contacting you, it’s probably because you recently rented a car. Viking partners with rental car companies around the country, working on their behalf to get damage claims resolved. If you recently rented a car from a rental car agency, we are working as their business partners.

Was the car damaged while you were renting it? 


The reason we’ve contacted you is to resolve damage that was caused while you were renting your car. Insurance claims management is our expertise and it’s why your rental car company trusts us to do the work on their behalf.

How will this process work?


As soon as we can get answers to our questions and have the conversations we need to have, the sooner we can get a claim resolved. We understand that the process we’re a part of can be frustrating for people, and it’s our goal that we can get issues resolved as quickly and as pain-free as possible.

Do you dispute the damages?


If you believe that we contacted you in error or if you contend that you did not cause the damage to your rental car that’s being reported, please let us know. We have worked closely with many individuals and helped them clear their names from culpability for damages. But it requires that we partner with you to make sure the matter gets resolved as it should.

For 50 years, Viking has remained committed to doing the work we do with integrity and agility. We want to solve problems and do so in a way that restores people and builds trust. Find out more about who we are and what we do by reading more about Viking Client Services.